Privacy Policy

Last Updated: June 2026

1. Introduction

Hoxxes SHPK ("Hoxxes", "we", "our", or "us") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect information when you use our website, software applications, and related services.

By using Hoxxes services, you agree to the practices described in this Privacy Policy.

2. Company Information

Hoxxes SHPK

Prishtina, Kosovo

Email: info@hoxxes.com

3. Information We Collect

Personal Information

  • Full name
  • Email address
  • Phone number
  • Business name
  • Job title
  • Account credentials

Business Information

  • Company information
  • Restaurant or retail business details
  • Staff information entered by authorized users

Operational Data

  • Orders and transactions
  • Inventory information
  • Reports and analytics
  • Customer management data

Technical Information

  • IP address
  • Device information
  • Browser type
  • Operating system
  • Usage statistics

4. How We Use Information

  • Provide and maintain our services
  • Create and manage user accounts
  • Process restaurant and retail operations
  • Improve platform performance
  • Provide customer support
  • Generate reports and analytics
  • Prevent fraud and unauthorized access
  • Comply with legal obligations

5. Analytics

We use Google Analytics to understand how visitors interact with our website and services.

Google Analytics may collect information such as pages visited, session duration, device information, and general geographic location.

You may disable cookies through your browser settings if you prefer not to be tracked.

6. Data Storage and Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.

Data may be stored and processed on secure cloud infrastructure located in the United States.

Access to information is restricted to authorized personnel and service providers who require access to perform their duties.

7. Third-Party Services

Hoxxes may rely on trusted third-party providers for hosting, infrastructure, communications, analytics, and application services.

These providers may process data only as necessary to provide services on our behalf.

8. Mobile Applications

Hoxxes services may be available through web, Android, and iOS applications.

Certain mobile applications may be operated through technology partners authorized by Hoxxes. Such services remain subject to this Privacy Policy.

9. Data Retention

We retain information only as long as necessary to:

  • Provide services
  • Fulfill contractual obligations
  • Meet legal requirements
  • Resolve disputes
  • Enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

10. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of personal data
  • Restrict processing
  • Object to certain processing activities
  • Request a copy of your data

Requests may be submitted to: info@hoxxes.com

11. International Data Transfers

Because our cloud infrastructure may be located outside Kosovo, your information may be transferred and processed in other jurisdictions.

We take reasonable measures to ensure adequate protection of personal information during such transfers.

12. Future Payment Processing

Hoxxes may introduce online payment functionality in the future.

If online payments become available, this Privacy Policy may be updated to reflect additional data processing activities related to payment services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date.

14. Contact Us

Hoxxes SHPK

Prishtina, Kosovo

Email: info@hoxxes.com